Resolving Android Issues

This section will help the end user resolve issues that may occur when using your Android device.  In general, we want our Android devices to run smoothly when we download apps from Google Play or transfer video, music and documents to our PC's.  In this section, errors that come up when interacting with both Google and our PC's will be covered as well as general Android Tips.

FIX DOWNLOAD ERROR: "Error retrieving information from server.[RPC:S-5:AEC-0]"

If you see the error above after attempting a download from the Google Play Store, do the following within your Android device Settings:

1.  Remove your Google Account.

2.  For the following apps or services, FORCE STOP SERVICE and CLEAR DATA within your Android devices' Applications Manager or Manage Applications sections:

•  Downloads or Download Manager


•  Google Play Store


•  Google Service Framework

3.  Shut down and reboot your Android device.

4.  Tap Google Play Store.

5.  Sign in with your existing Google Account.

6.  Download your app once again and it should work.

These instructions will vary depending upon your Android device.  Mine is a Samsung Stellar Smartphone so the process I followed to remove the error will be slightly different than yours if you experienced the error on a different device.  The error is due to an update in the firmware.  Therefore, the corrupt data associated with the 3 apps/services above needs to be cleared from your Google Account.

HOW TO MAKE YOUR ANDROID CALENDAR EVENTS DISPLAY IN GOOGLE CALENDAR:

1.  Create an Event in your Android Calendar.

2.  Before you hit the SAVE button make sure the Event is associated with your Google Account.  There should be an arrow that allows you to select your "yourname@gmail.com" account in the section that displays "my calendar" within your Event.

3.  Hit SAVE.

If you already created Events which display "my calendar", you will need to manually go into each Event and change the "my calendar" display to your "yourname@gmail.com" account.  Sorry.  There is no quick way to do this unless some enterprising Android Developer has created an app that converts all your Android calendar events to your Gmail account.  This is important especially for those of you who want to use the Google calendar as the central repository for calendar events created from multiple sources.  Once you do this, you can now easily use that Google calendar within the Evolution and Thunderbird email clients for Linux.

WHAT TO DO IF YOUR BATTERY IS CHARGING SLOWLY OR LOSING CHARGE QUICKLY:

1.  Backup your settings, files and contacts on Google or your Carrier's Cloud site.

2.  Reset your phone to Factory Settings.

3.  When setting up your phone or restoring your previously installed apps do not give permission for your location or make app always run when asleep.  If you run the app and it notifies you that it cannot run without your location permission that's when you give it permission.  (It's processes like this which run indefinitely that drain your battery quickly.)

4.  Charge your phone via USB cord to your PC.

5.  If steps 1-4 did not fix your issue, it is most likely an issue with the hardware as opposed to the software.  Either the phone is damaged at the USB port or the USB charger itself is broken.